Property Management Coordinator

Property Management Coordinator – Self-Storage Operations & Tenant Support | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio.
This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently.
You’ll work closely with leadership and onsite teams to keep property management systems organized, customers supported, records accurate, and operational processes moving smoothly.
If you’re proactive, customer-focused, process-driven, and comfortable managing multiple responsibilities independently, this role is a strong fit.
What You’ll Own
Customer Service & Tenant Support

Manage customer inquiries through phone, email, and messaging platforms

Assist customers with:

Reservations

Rentals

Move-ins and move-outs

Billing questions

Gate access issues

Lease-related inquiries

Maintain accurate customer records, notes, and communication history

Resolve customer concerns professionally and escalate issues when necessary

Ensure a positive customer experience throughout the rental lifecycle

Maintain timely and professional communication with tenants

Property Management Operations

Process new rentals and lease documentation

Coordinate move-in and move-out activities

Monitor unit occupancy and rental activity

Maintain accurate records across property management systems

Support daily operational tasks to ensure facilities run smoothly

Coordinate outstanding operational needs with leadership and onsite teams

Delinquency & Payment Management

Monitor delinquent accounts and outstanding balances

Send payment reminders, notices, and follow-up communications according to company policies

Assist customers with billing questions and payment-related concerns

Escalate delinquent accounts when required

Maintain accurate documentation of collection efforts and account status

Ensure delinquency follow-ups are completed consistently and on time

Administrative Coordination

Maintain organized records within property management systems

Coordinate with local teams when physical site support is required

Keep customer records, lease files, and supporting documentation accurate and current

Track outstanding tasks and ensure timely follow-up

Support leadership with operational and administrative projects

Maintain clear communication across internal teams

Systems, SOPs & Process Improvement

Create, document, and improve Standard Operating Procedures (SOPs)

Develop and maintain workflows for:

Lead management

Rentals

Move-ins

Move-outs

Delinquency management

Customer communication

Reporting

Escalations

Identify process improvements that increase operational efficiency and customer satisfaction

Help maintain consistent processes across all locations

Reduce operational gaps through clear documentation and structured workflows

Reporting & Operational Communication

Prepare regular reports covering:

Occupancy

Leads

Delinquency

Customer issues

Operational performance

Track unresolved issues and recommend solutions

Provide leadership with updates on operational trends

Identify opportunities for process and service improvements

Maintain clear communication between leadership and internal teams

Requirements

Native-level English communication skills, both written and verbal

Strong customer service experience

Typing speed of at least 60 WPM

Strong phone, email, and written communication skills

Proficiency with Google Workspace, including:

Gmail

Google Drive

Google Docs

Google Sheets

Strong organizational and administrative skills

Ability to manage multiple open tasks and priorities simultaneously

Experience working remotely in a professional environment

Reliable internet connection and dedicated workspace

Strong attention to detail and problem-solving abilities

Ability to work independently with consistent follow-through

Availability during U.S. business hours

Nice to Have

Property management experience

Self-storage industry experience

Leasing or tenant management experience

Administrative operations experience

Experience using AppFolio

Experience using Easy Storage Solutions

Experience creating or improving operational processes and SOPs

Experience managing billing inquiries and delinquency workflows

Tools & Platforms
AppFolio | Easy Storage Solutions | Google Workspace | Gmail | Google Drive | Google Docs | Google Sheets | Property Management Systems
What Makes You a Strong Fit
You’ll likely thrive in this role if you:

Are highly organized and process-driven

Have a strong customer service mindset

Communicate confidently and professionally

Can manage multiple priorities without losing track of details

Proactively follow up instead of waiting for reminders

Work effectively without constant supervision

Enjoy building systems and improving operational processes

Maintain accurate records and documentation

Are reliable, professional, and solution-oriented

Take ownership of tasks from assignment through completion

What a Typical Day Looks Like
Your day may start by reviewing new customer inquiries, upcoming rentals, outstanding move-ins or move-outs, and delinquent accounts requiring follow-up.
Throughout the day, you’ll respond to customers, process rentals, update lease documentation, coordinate with onsite teams, send payment reminders, and maintain accurate property management records.
You’ll also review operational reports and outstanding issues, update SOPs, improve workflows, and support leadership with administrative and operational priorities.
In short: you keep operations organized, customers supported, and property management systems running efficiently.
Key Metrics for Success

Customer response and resolution times

Occupancy and rental processing accuracy

Delinquency follow-up completion rates

Customer satisfaction scores and reviews

Accuracy of customer records and lease documentation

Timeliness of reporting and task completion

SOP creation and process improvement implementation

Overall operational efficiency and organization

Why This Role Stands Out

Hands-on ownership across self-storage property operations

Direct impact on customer experience and operational efficiency

Exposure to rentals, leasing, billing, delinquency, and tenant management

Opportunity to build and improve SOPs and operational workflows

Collaboration with leadership and onsite teams

Fully remote working environment

Potential career growth into:

Senior Property Management Coordinator

Property Operations Manager

Portfolio Operations

Property Management Leadership

Interview Process

Initial Application

Spark Hire One-Way Video Interview

Video Interview with Pavago Recruiter

Client Interview

Offer & Onboarding

Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you have strong customer service and administrative operations experience and enjoy keeping property management processes, tenant communication, billing, documentation, and follow-ups organized, we’d love to hear from you.
Experience in property management, self-storage, AppFolio, or Easy Storage Solutions will make you especially well suited for this opportunity.
Apply today and help keep a growing self-storage portfolio organized, responsive, and operationally efficient.
#PropertyManagement #PropertyManagementCoordinator #SelfStorage #SelfStorageJobs #PropertyOperations #TenantSupport #CustomerService #AppFolio #Leasing #OperationsCoordinator #RemoteJobs #RemoteWork
Originally posted on Himalayas