Project overview
100% Homebased/Work from Home ☑️☑️☑️ What We Need: • We are seeking a virtual administrative assistant to work remotely • Position is considered an integral part of our customer service, patient satisfaction, and auditing system which ensures accuracy • Successful candidate will be honest, hardworking, & detail oriented • Individual who is flexible with daily duties and is willing to adapt to changes that may require them to focus on different priorities throughout the week • Willingness to cross train and fill in as needed when other associates are not able to complete highest priority tasks • You will report directly to Process Manager / Director of Operations What You’ll Be Doing: • Take inbound phone calls from patients to schedule, provide patient info, or direct call to correct department • Outbound phone calls to schedule patients • Outbound calls to confirm appointments • Follow up on voicemails, missed calls, and broken appointments • Respond to incoming requests for appointments via website and marketing sources • Call patients to adjust schedule or request information • Provide exceptional customer service • Consistency follow policies and protocol to offer reliable service to our patients What We are Looking For: • Time Commitment: o 40 hours per week o 8am-5pm Eastern Time with 1-hour lunch. Some flexibility on exact hours. o 100% focused on our business- no side jobs • Experience o Minimum of 2 years working remotely for company in USA on USA time schedule • Skills and Technical Knowledge o Intermediate Proficiency in Microsoft Excel - should be able to manipulate pivot tables o Ability to produce error free reports o Ability to effectively communicate in English - written and verbal o Ability to quickly learn new software systems • Personality and Approach to work o Very detail oriented o Able to meet deadlines o Problem solver Application Process: • This is a very important job role for us because it ensures accuracy of all our administrative staff that work within the office. Please read the “what you will be doing” section carefully to make sure you will be a good fit for the position. • Please email the following to: mailyn@puredentalhealth.com o Resume o Video of yourself (60 seconds or less): tell us why you would be a great fit for the position and include in your submission o Personality Profile: Please go to this website 123test.com/disc-personality-test and complete the test. Once completed, send a screenshot of the results (including the “pie chart”).