Project overview
About the Role We are Farmers! We strive to deliver peace of mind to our customers by providing protection and comprehensive advice. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! Key Responsibilities Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Access account information and communicate while working in multiple systems. Document customer interactions and outcomes thoroughly in system. Escalate unresolved issues requiring advanced support for further resolution. Build knowledge and acumen through self-directed learning. Partner with various departments including Policy Support, Claims, and Underwriting to respond to customer inquiries. Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. Qualifications/Requirements Must currently have an active Producer/Agent license with a Property & Casualty line of authority. Minimum of 1-3 years customer service experience. 1 year of experience in call center environment, insurance or related field preferred. Experience providing customer support within a high-volume, complex environment preferred. Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously. Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. Experience with Microsoft Office suite of tools preferred. High School Diploma or equivalent required. Producer/Agent license with a Property and Casualty line of authority will be required for this role. Benefits Competitive salary commensurate with experience, qualifications, and location. Bonus Opportunity (based on Company and Individual Performance). 401(k). Medical, Dental, Vision. Health Savings and Flexible Spending Accounts. Life Insurance. Paid Time Off. Paid Parental Leave. Tuition Assistance.