Project overview
Role Overview Do you love working in the ever changing world of technology? Are you good at tackling problems and thinking outside of the box to come to a resolution? Do you have the ability to balance and prioritize multiple activities and issues? We have a support position on our team waiting for you. Responsibilities Provide high-quality technical support for all desktop and laptop hardware, software and ancillary office equipment including phones, printers, multi-function devices and video conferencing equipment Participate in a rotational after-hours support schedule Practice exceptional customer service and ownership over a broad range of support issues Working within our internal task systems, clearly document all support activities in a ticket tracking database Qualifications The ideal candidate will have a High school diploma or equivalent Post-secondary education in a business- or computer-related field of study preferred Knowledge and working experience with Microsoft products, (Windows, Office, SQL) Hands on experience working with MAC OS in a Windows environment Detail-oriented and committed to seeing things through Self-starter with the ability to communicate effectively, proactively research and solve problems Strong interpersonal verbal/written skills Financial services knowledge