Project overview
Cloudagents a UCC Company is a global leader in providing multilingual call center services using an at-home workforce. Cloudagents provides OmniChannel Front Office BPO services globally with Native Speakers in 100+ languages and is currently looking for talented individuals for our international team. Job responsibilities: ● Inbound customer service tasks - answering incoming written messages and phone calls in Swedish in a timely matter ● Escalate problems in English for Second Line Help-desk support if applicable ● Help with any additional administrative tasks on campaign ● Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible ● Being on time and available for given shifts ● Participation on all required training ● Substitution of other agents if needed ● Giving immediate feedback in case of any difficulties or issues with the used programs Agent Requirements: ● Native Swedish and fluent English language knowledge ● 1- 2 years experience in call/contact center in a similar role ● Excellent written and spoken communication skills ● Proficiency in Microsoft Office Suite and Online applications, technology acumen ● Previous Technical Support (Lvl1-2) or FMCG sector experience is an advantage ● Great analytical and problem solving skills ● Able to work minimum 5-6 hours daily, between 9-18 weekdays Ideal Profile: ● Customer & result oriented personality ● Dynamic nature, passionate about growth & innovation ● Values team collaboration but responsible to work alone on his/her project Our offer: ● Part-time work from the comfort of your home ● International environment ● Great developmental opportunities and programs ● Passionate and welcoming team Payment: 13 EUR/hour, paid monthly, in the first ten working days of the month following the worked month. We pay through our prevailing payment platform. Work Environment Requirements: ● Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
● USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
● Personal computer or laptop with Windows 8/10 (Mac is not supported!)
● Broadband cable internet connection (Wifi and mobile internet are not good)