Project overview
Hourly Competitive Rate Full-time - Seasonal Requirements: Customer Service experience: 3 years (Required) Experience managing inbound customer requests Experience responding to company clients Exceptional English reading and writing skills Description: StackCommerce is seeking Tier 1 customer service agents to join our team of best-in-class support agents for the upcoming holiday season. The right individual for this team can demonstrate their mastery of written English, has tenured experience in customer support or a relevant data administration role, and is computer literate and tech savvy. Applicants with notable experience in handling client requests and escalations, technological knowledge and expertise, or organizational leadership will be considered for this role. Stack Support agents interact with a wide variety of stakeholders associated with the company to service customer requests. This position will report to the Senior Manager of Customer Experience and will be responsible for solving issues that require critical thinking and a complete understanding of our supply chain processes. The position is currently scheduled for October 2024 - January 2025 or longer depending on business needs. The right candidate for this role also has the potential to become a full-time employee with StackCommerce. Full job description:https://docs.google.com/document/d/12GwQ_F7bZz-_cKlbSQ4_j7X_JHx1RaZfLPBlJ2yOxJs/edit?usp=sharing