Project overview
AN & Associates (Global eBrand) is a multi-sector services company dealing in import and export, custom sourcing, product development, eCommerce, logistics, and social media marketing. We are one of the fastest-growing eCommerce companies in Canada, making this an amazing and exciting workplace to be a part of with great potential for growth. Task Description: > Handle Customer Inquiries via email using Zendesk or Gorgias > Identify and assess customers’ needs to achieve satisfaction > Handle Disputes on PayPal, Shopify Chargeback, and disputes on other payment platforms > Coordinate with the fulfillment team via WeChat > Respond promptly to customer inquiries > Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution > Work with the team on improvements on how we can increase customer satisfaction Requirements: > Proven customer support experience or experience as a Client Service Representative > Honest, Results-driven, Innovative, Team Player > Experienced with Zendesk/Gorgias > Experienced with eCommerce platforms like Shopify, WooCommerce, and BigCommerce > Experienced in handling customer disputes on PayPal, Shopify, and other payment platforms > High-level communication skills To APPLY: > Screenshot of your score from this online English test: www.englishclub.com/reading/test.htm > Screenshot of your internet speed test: www.speedtest.net/ > Screenshot of your typing test result - www.livechat.com/typing-speed-test/#/ START DATE: JANUARY 23, 2022