Project overview
We are looking for a native-level English writer to join our small, but mighty team! The ideal candidate will have 3+ years customer support or equivalent writing experience and be excited about connecting with our customers and our community. ROLE Head Customer Happiness across all fronts. You’ll lead the charge in responding to individuals when they reach out to us via email or other avenues like Facebook, Twitter, Instagram and Google Voice, plus help us implement best CS practices. Lead our Community Programs. You’ll lead programs to inspire our backers towards better health, such as our 30-day Posture Challenge. Be the BetterBack voice for future crowdfunding campaigns. You’ll connect with our backers directly, proactively providing updates, answering questions, and in general, being the the voice and heart of the team. Ad hoc Customer Happiness and Marketing projects. We are a small and dynamic team with many, many, many projects afoot; you’ll have a chance to get involved with many facets of the business! YOU ARE Energized by working directly with people Amazing at communications across email, chat, video, phone, focus groups Passionate about building ways to bring health and happiness to others Great with conflict resolution -- able to connect with customers on a human level and deftly resolve concerns with care, especially when frustration arises On point with our Brand Voice (see more below). We are looking for someone who can make our backers feel heard, validated, supported AND put a smile on their faces Flexible and able to embrace change, lots of it. You must be at ease in an environment that is fast paced Proactive and self-motivated. You are the type of person who takes the ball and runs with it. This is a remote position and you must be able to independently lead the charge on the projects that you own . OUR BRAND VOICE We write to our backers, vendors, partners and everyone we touch as though they were hearing from one of their best friends. We are friendly, helpful, supportive problem solvers who have their best interest at heart. We use first person and avoid professional jargon. We compliment the heck out of people and always want them to leave feeling warm and fuzzy. We hug. Often. Even when they punch. And we aren’t afraid of exclamation points and emoticons. ;)