AI Workflow & Email Automation

I need an experienced AI-automation specialist to untangle the time-consuming email work that clogs up my customer-support queue. Customer support is the core area I want to automate, and email management is by far the most repetitive task on my plate.

Here’s the flow I picture: you audit the current inbox, map the typical conversation paths, then design and deploy an AI-driven system that classifies, routes, and replies to common enquiries without losing the personal touch my brand is known for. Think smart triage, automatic tagging, CRM syncing, and templated GPT-powered answers that still read human.

Preferred stack is flexible—Zapier, Make, Gmail or Outlook APIs, OpenAI, Pinecone, Freshdesk/Intercom webhooks, or a lightweight Python microservice—whatever delivers reliable, low-maintenance results. Please factor in fallback rules, human-in-the-loop escalation, and clear analytics so I can track gains.

Deliverables
• Workflow diagram showing each automation step
• Configured integrations and tested AI prompt logic
• Documentation & short Loom walkthrough for my team

Acceptance criteria
1. At least 80 % of routine support emails handled automatically.
2. Response accuracy ≥95 % when benchmarked against past human replies.
3. Seamless hand-off for edge-case tickets, with no message loss.

If you’ve built something similar, share a quick demo or metric snapshot—I’m ready to start as soon as I see the right fit.