Project overview
Available positions: ---> BILINGUAL (German-English) Customer Support ---> BILINGUAL (Chinese-English) Customer Support ---> BILINGUAL (Japanese-English) Customer Support ---> BILINGUAL (Swedish-English) Customer Support ---> BILINGUAL (Dutch-English) Customer Support About us: Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality. Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others. Project overview: We're looking for bilingual customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels. This position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll also answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. You'll also translate our product to German/Chinese/Japanese/Swedish/Dutch. You'll be given the tools to do so easily, and you'll translate regularly and moderate others' translations. Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule will be from 3 pm to 11 pm, Manila Time or GMT+8. Mondays to Fridays. This project requires: - Customer support experience in a fast-paced environment - Great German/Chinese/Japanese/Swedish/Dutch and English communication skills, both written and oral - Should love making customers happy! - Should have the ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Has good analytical and problem-solving skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Ability to prioritize and multitask - Knowledge of Domains, SEO and Analytics is a plus! - Must be able to work remotely and full-time (at least 40 hours per week) What We Offer: - Convenience in working from home - Fun and collaborative international working environment - Opportunities for career advancement - Training and growth opportunities - Paid leave with tenure of one(1) year and above If you are looking for a stable and long term job, kindly fill out our form to continue with the recruitment process: For German, Japanese, Swedish and Dutch Applicants: forms.gle/HaxrBuyBgzVmyViu8 For Chinese Applicants: jinshuju.net/f/PNPbte **Working schedule and salary will be discussed during the interview. #bilingualjobs #German #Chinese #Japanese #Swedish #Dutch #English #Translation #customersupport #EmailSupport #workfromhome #HomebasedJob #Remotework #Fulltime