Project overview
MénageSimple is a modern company that connects great handpicked cleaners with domestic employers that need recurring or one-off services. As we are expanding in "Suisse Romande", we are looking to hire the best Customer Support - Sales manager out there in order to fill a key position in our Operation Team, and grow our customer base toghether. The "Customer support" part of this job is essential to keep a healthy relationship with clients, and helping unsatisfied ones become loyal fans. We achieve this results through: - Answering phone calls, Live Chat and emails to current and potential customers. - Arranging plannings of the cleaners - Managing cleaner's requests through Slack The "Sales manager" part of the job will see you meet and know our clients very closely, while making sure we are delivering them a service that surpasses their expectations. You will be actively looking to: - Followup on our current customers to make sure we could satisfy their requests, especially after they indicate us some sort of unsaitsfaction - Call our "one off" customers to upsell another service or a recurring one - Take care of our leads in our CRM and walk them through our sales funnel - Retain the recurring customers after they cancelled As a fairly small company, it is fundamental to have with us not just a great worker, but also a remarkable team player. If: - You can manage well stressfull situations, and strive to overdeliver and perform better than you are asked to - You have a flawless french (written and oral) and an average level of English. German would be a big plus - You are at ease with online softwares and/or have previously used Zendesk, Slack, Launch27 or Tawk.to - You have a 15+ Mb internet connection with a recent enough computer with 8 GB of RAM (and thus can keep open multiple tabs on your browser) - You have previous experience in phone sales or in a similar position - You have an entrepreneur-like mindset, solution oriented and able to work with a certain level of autonomy ... you would be a great fit for our team! Here are some perks that our current team members enjoy: - A job that can be performed anywhere in the world as long as you have a decent enough computer and an internet connection - A laid back and friendly athmosphere - An attractive salary and frequent performance-related bonuses - Possibility to evolve in our growing and expanding team/company - Continuous support and training Thanks for joining to your application a small letter (in French) that should let us know immediately why you are the best fit for this position and what you can bring to the table. See you soon!