Project overview
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Native Speakers in all languages and we are currently looking for talented individuals for our international team. If you would like to make people’s life better, we are looking for you! Job details: - Partner: Our partner is a Christmas gift baskets and voucher provider which conducts business throughout the United Kingdom. They have a Christmas savings programme and want to target thousands of past users of the programme who are not using it now to save for Christmas. - Task: Making outbound calls and getting in touch with past users of the programme to check if they would consider the savings plan again. - Training: mandatory, paid project training before the campaign starts - Opening hours: from 4 P.M. to 8 P.M. GMT / 12 A.M. (midnight) to 4 A.M. PHT Agent Requirements: ● Native English language knowledge ● 1- 2 years experience in Customer Service/ Telemarketing / Lead Generation ● Excellent written and spoken communication skills ● Proficiency in Microsoft Office Suite and Online applications ● Ability to work at least 3-4 hours a day Payment: 6 EUR / hr - paid monthly in the first 10 working days of the month following the worked month Work Environment Requirements: - Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home) - USB Headset (separate microphone and loudspeakers are not good enough to manage calls) - Computer or Laptop with Windows operating system (Windows 8 or above) and - Broadband internet connection (mobile internet is not good enough to manage calls) Training Method: - We use cloud based call center technology - You need to download our call handling system, which needs to be tested. - We train all of our agents online before the beginning of any project - We monitor the progress of agents and acknowledge successful inquiries