Project overview
Hi there! Fan Made Fits (www.fanmadefits.com) is a looking for an awesome Customer Experience Manager (CEM)! We are a growing Fashion Startup with big goals and ambitions. This is a great opportunity for a growth-minded person to work with a tight knit team and make a difference. Our employees are all over the world (NY/Las Vegas/Russia/Philippines). We want to be a global team, with open minds and (hopefully) fresh ideas. What You’ll Be Working On: 1. improving our Customer Support system (email/SMS/FB messenger) - current volume approx. 1000 emails a day 2. managing a team of 10 agents 3. creating a potential phone support system 4. analyzing and collecting data in order to improve our Customer Experience 5. analyzing survey data 6. and more…. You’ll be working hand-in-hand with executives, to help create a better world for our customers. Someone with positive energy, strong will and a “talent” for helping others would be perfect! This is a full time position. You must be fluent in written and spoken English. What to Expect: - you’ll learn a lot about e-commerce - you’ll be honing your people skills - you’ll be part of a fast-growing company with hopes to become well-known in the fashion industry Requirements: -Strong communication and customer service skills -Excellent spelling and grammar -Experience in Email, SMS, and Chat support -Fluent in spoken and written English