Project overview
Data Entry & Customer Service Representative Markham Job Description
JOB SUMMARY Under the supervision of the Customer Service Supervisor, the Data Entry &Customer Service Representative is responsible for the pre-screening of initial orders; data entry of various types of requisitions; handling inbound customer service inquiries to ensure all medication, supplies and equipment are provided to home healthcare patients. DUTIES AND RESPONSIBILITIES Data entry of a variety of pharmacy requisitions proficiently and accurately. Print and scan all necessary lists and ensure they are forwarded to the appropriate departments in a timely manner. Receive and document using CRM software all inbound customer service inquiries from patients, nurses, clinics, etc. and be able to effectively use various tools and software to resolve any issues or concerns. Coordinate with various departments to ensure orders are in production, update orders as changes are communicated based on company policies and procedures as well as ensure all priority orders are properly documented and sent to the appropriate departments. Update client information and communicate changes to the various departments as well as government agencies as required. File all necessary patient documents as per industry and company protocols daily. Communicate effectively with various government health care agencies to ensure all requisitions are complete and accurate. Forward all requisitions to the Pre-Order Pharmacist for review and prioritize order entry based on company guidelines and procedures once orders have been approved. Input all telephone orders for various supplies and services and coordinate delivery or pickup as required.