Project overview
We are looking for a Customer Service Representative. You will be the first person the customers will communicate with when they have a problem. You must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. .Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively High school diploma You have to be empathetic You must possess business acumen. ... Must have strong time management skills. Please include your CVs or Resumé when submitting for a proposal.