Project overview
About the Role: We are seeking ambitious Customer Service Representative who will play an essential role in servicing and guiding potential new customers in a fun, start-up environment. As a Customer Service Representative, you will be a part of our a dynamic and collaborative team providing an amazing customer experience and generating new sales and sign-ups in a fast-paced, fast-growth environment. Must have a flexible schedule and be able to work nights & weekends. Our Company: Wing is a brand new, digital-first US-based wireless carrier that was created by people sick and tired of the tyrants of telecom. Wing offers a mobile experience for the new age, giving control back to the customer. Trust us, the industry hasn't seen anything like this before. Our Guiding Principles: Be Passionate. Continuously Learn. Embody Ambition. Be Humble. To learn more, check out our website: wingalpha.com Watch this video: youtube.com/watch?v=RYLp236VmmI Check out the latest reviews about us: bestphoneplans.net/news/wing-review & fox5ny.com/news/phone-startup-wing-seeks-to-disrupt-the-industry Please take the time to fill out this pre-employment questionnaire: tiny.cc/5juulz About You : Potential candidates should be excited to shake up a stale industry by providing personalized and helpful support to potential new users interested in leaving their current phone carrier and joining Wing. As a Customer Service Representative, you will be on the front lines of new customer signs up and tasked with educating users on the Wing product and offerings. Applicants should be quick-learners, have a super friendly personality, be sales-driven and able to communicate technical terms and services in a simple, helpful way with speed. What You’ll Do: Respond to inbound customer calls and messages via various internal customer relationship management tools (Apps, website chats) Express understanding, patience and empathy while working with the customer De-escalate customers who call in and help resolve their concerns in a professional manner Work cross-functionality with other departments to support the broader goal of delivering an amazing customer experience in the most simple and effective manner Ensure all communications are clear, engaging and consistent promoting a culture of learning and collaboration across the entire company Requirements: Flexible schedule; able to work evenings and weekends Experience working in a Call Center 1+ years Customer Service experience Comfortable learning new software and computer systems Adaptive with the ability to multitask Strong organizational and time management skills __________________________________________________________________________________ Wing is an equal opportunity employer and encourages all applicants to apply. To Apply click here: wingtel.bamboohr.com/jobs/view.php?id=10