Project overview
SAAS Customer Tech Support – Full Time Position <o:p></o:p></span></p> Duties will include phone and email technical customer
support, problem solving, escalation, and support ticket queue processing and
monitoring.<o:p></o:p></span></p> <o:p> </o:p></span></p> Description: <o:p></o:p></span></p> · Resolve
tier-one requests and issues. <o:p></o:p></span></p> · Escalate
tier-two request and issues.<o:p></o:p></span></p> · Tracking
service ticketing queue <o:p></o:p></span></p> Must Have: <o:p></o:p></p> · Strong problem-solving skills <o:p></o:p></span></p> · Excellent technical
skills <o:p></o:p></span></p> · Excellent English written
and verbal skills <o:p></o:p></p> · A proactive,
intentional approach in handling customer communication and challenges. <o:p></o:p></p> <o:p> </o:p></p> Current Tech Stack: <o:p></o:p></span></p> · Freshdesk <o:p></o:p></p> · ConnectWise ScreenConnect <o:p></o:p></p> · MS SQL <o:p></o:p></p> · Pipedrive <o:p></o:p></p> · Office365 <o:p></o:p></p> · Slack <o:p></o:p></p> Windows
Application Support