Project overview
ICPG is a fast-growing, backend solution that assists in all kinds of customer service, negotiating, document filing, bankruptcy preparation, file tracking and other administrative services in the financial industry. We partner with prestigious law firms dedicated to helping clients become debt-free! Our mission is to empower people affected by debt, by inspiring ACTION and CHANGE , and our Vision is for you to explore your potential. We are currently seeking motivated individuals who are hungry for personal growth and have the skills to excel in a Client Services role. Responsibilities: Engage with existing clients over the phone to discuss their financial situations and offer appropriate solutions to any questions or concerns they may have, following our guidelines. Demonstrate empathy, compassion, and emotional intelligence to build rapport and trust with clients. Take control of conversations, guiding clients through the process and addressing any concerns or objections. Inspire and motivate clients to take positive steps towards achieving financial freedom. Maintain a professional and service-oriented demeanor at all times. Meet or exceed daily targets while delivering high-quality interactions. Requirements: Strong computer literacy and ability to navigate various software applications efficiently. Willingness to work during US hours, specifically Pacific Standard Time (PST). 40 hrs. weekly. Access to a reliable computer, high-speed WIRED internet connection, webcam and a headset. A network test and system check will be performed. Basic knowledge of financial concepts and debt settlement processes is desirable. Excellent verbal and written communication skills in English and Spanish. Ability to thrive in a high-volume call environment, managing multiple conversations effectively. Benefits: Unique remote work experience with the opportunity for personal and professional growth. Competitive salary and incentive structure. Weekends off. Ongoing training and development to enhance your skills and knowledge. Daily meetings and feedback sessions to ensure continuous improvement and success. If you are passionate about helping people, possess excellent communication skills, and are driven to succeed, this Client Services role at ICPG is an ideal opportunity for you. Join our team and become a leader of tomorrow in the debt settlement industry! To apply, please submit an application and a brief cover letter highlighting your relevant experience and why you are interested in this position. Only candidates who meet the requirements will be considered for an interview.