Project overview
Handling customer support (e-mail and live chat – no phone calls) by doing things like: Help players with account issues (compromised accounts, updates, etc.), Resolve issues regarding refunds, purchases not going through, etc. Assist players resolve technical problems with the game, Answer gameplay inquiries and helping sort out gameplay issues. Check updates & newly released content for the game you’re supporting Take assigned training modules to help you improve even further in your job Attend your weekly meeting with a team of 10-15 fellow agents and your manager