Project overview
**Job Overview:** We are looking for an experienced **Offshore Collections Specialist** to join our team. The ideal candidate will be responsible for managing and collecting past-due accounts, working directly with customers via phone and email to ensure timely payment. Strong English communication skills are essential for this role, as you will be dealing with customers in various regions. **Key Responsibilities:** - Contact customers via phone and email to collect past-due payments and resolve outstanding balances. - Negotiate payment terms and set up payment plans where necessary. - Accurately document all communication and update account information in the system. - Work collaboratively with internal teams to address disputes or issues that may impact collection efforts. - Follow company policies and legal guidelines to ensure compliance in all collections activities. - Maintain a high level of professionalism and empathy while dealing with customers. - Meet daily, weekly, and monthly collection targets and goals. **Qualifications:** - Proven experience in a collections or accounts receivable role. -Experience working with Quickbooks Online- Is a must** - Excellent verbal and written English communication skills. - Strong negotiation and conflict resolution skills. - Ability to manage multiple accounts and follow up consistently. - Experience using collections or CRM software is a plus. - Ability to work independently and meet deadlines in a remote setting. - High attention to detail and strong organizational skills. **Schedule:** 8amEST-4pmEST **Compensation:** $4.00 Per hour USD If you have a strong background in collections, excellent communication skills, and the ability to work independently in an offshore setting, we encourage you to apply today and help us maintain a healthy cash flow!