Project overview
1-Daily review of new orders and "Customer has balance due" Status orders to ensure proper payment has been processed in full.
2-Daily reviews of incoming invoices and capture payment accordingly.
3-Daily and weekly review of expiring payment authorization for credit card.
4-Daily review of E-check orders and orders with open balance.
5-Keeping track of all orders with open balance in a separate spreadsheet and updating it daily with payment and refund.
6-Daily reporting of open balance to managers and activity reaching out to customer for payment.
7-verifying payment are being applied to correct invoices.
8-Handling communications such as payment related queries, from Success managers and clients via phone, Skype, email .
9-Review 'Reauthorization Required' orders weekly, call customers and process new authorizations for orders close to their ship date.
10-Processing of refunds through various payment platforms.
11-Handling claims.
12-Collecting payment after a lost chargeback outcome.
13-Escalating to Collection Company and constant follow up to make sure of payment recovery.
14-communicating with everyone in the company within timely manner.
15-curious and loves to ask question. This is full time 40hrs work per week. M-F 10Am to 6PM Eastern time zone