Project overview
About the Role Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Qualifications/Requirements Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award) Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Benefits Competitive salary Flexible schedule Opportunity for advancement