Staffing Account Manager | LATAM

At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence.
About the Role:
As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience.
Responsibilities:

Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention

Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process

Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations

Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates

Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements

Partner with recruitment teams to match top talent with client needs and ensure successful placements

Identify opportunities for account growth and collaborate with sales teams to expand staffing services

Track and analyze account performance metrics, providing insights and recommendations for continuous improvement

Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations

Oversee the preparation and delivery of client reports, updates, and presentations

Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service

Manage account budgets and ensure financial targets and margins are achieved

Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies

Mentor and support junior team members, contributing to overall team performance and development

Requirements
3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry

Proven experience managing client relationships and delivering high levels of customer satisfaction

Strong understanding of the full recruitment lifecycle and staffing processes

Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike

Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously

Analytical mindset with experience tracking performance metrics and using data to drive decisions

Ability to problem-solve quickly and handle client and candidate concerns in a professional manner

Experience working cross-functionally with recruiting, sales, and operations teams

Familiarity with ATS, CRM systems, and other recruitment or account management tools

Ability to work in a fast-paced, dynamic environment and adapt to changing client needs

Strong negotiation skills and experience supporting contract discussions or renewals (preferred)

Why join HireHawk?

Work with global clients and top-tier talent

Be part of a fast-growing, high-performance team

Opportunity to drive real impact on client success and company growth

Collaborative, supportive, and high-energy culture

Benefits

Access to a $200K+ perk marketplace with discounts on 150+ global services.

Option to withdraw up to 50% of approved earnings before payday.

Originally posted on Himalayas