Shopify Returns & Exchanges Specialist

I’m looking for a detail-oriented pro to take full ownership of the returns and exchanges workflow inside my Shopify store. All front-line support is already covered; what I need is someone who can step in once a return or exchange request is approved and make sure every step happens smoothly.

Here’s the flow you’ll manage day-to-day: generate or share return labels through the Shopify admin, keep the customer updated on shipping status, inspect incoming items virtually (photos) or physically if you’re local, restock or trigger replacements, then close the ticket with a clear summary. Throughout, you’ll log notes in Shopify so the entire chain of actions is easy to audit later.

You won’t be expected to handle product listings or general order fulfillment right now—this role is strictly customer service focused on handling returns and exchanges, though I’m open to expanding duties once we’ve built trust.

Ideal fit:
• Solid experience navigating Shopify’s returns/RMA tools and apps
• Clear, friendly written English for customer updates
• Reliability to meet 24-hour response and 72-hour resolution targets

Deliverables I’ll review weekly:
• Return/exchange tickets closed with complete notes
• Inventory correctly updated in Shopify
• Any edge-case issues escalated with proposed solutions

If this sounds like your wheelhouse, tell me about a tricky return you’ve resolved and which Shopify tools you used.