Email Customer Support Assistants

I need dependable help managing customer emails each day. The role focuses exclusively on our email inbox—no live chat coverage is required—so every written reply must be clear, friendly, and accurate.

Core responsibilities:
• Answer the full range of common questions using the FAQ I supply.
• Resolve order or account issues by referencing the customer’s details in our dashboard.
• Guide shoppers toward the right product or service, drawing on the latest catalogue information.

Resources you’ll have from day one include an organised list of FAQs, real-time order and account data, and concise product briefs, making it straightforward to craft personalised responses.

Acceptance criteria for each shift:
— Inbox fully cleared (or escalations flagged) at least twice per day, GMT-5 schedule.
— Responses follow the tone and formatting guidelines I provide.
— Any edge-case or unanswerable query is summarised and handed off promptly.

If you already excel at email-based customer support and can start within the week, the inbox is yours.