Dual Tech & Service Support - Solar panels installations

I need a single point of contact who can jump seamlessly between troubleshooting and caring for our users. On the technical side you’ll be the first responder whenever something breaks in our Windows-based environment and in the cloud apps we lean on every day. That means diagnosing user-level issues, walking people through fixes, escalating only what you can’t resolve, and keeping tidy notes so nothing slips.

At the same time you’ll handle frontline customer service through phone and email. Expect to answer product questions, resolve account or billing concerns, and follow through until each ticket is closed with a satisfied user. Clear, personable writing and a calm phone presence are essential.

Deliverables
• Same-day resolution or well-documented escalation for Windows
• Professional, timely responses to all phone and email inquiries
• Concise ticket logs that tie technical fixes to user conversations

If you’re equally comfortable in a Windows command prompt and in a customer inbox, I’d like to hear how you would structure your workflow and what tools you rely on to stay organized.