U.S. Tech Client Liaison

My software firm already serves a solid roster of healthcare, finance, and retail customers. I now need a U.S.–based representative who will keep these relationships thriving by delivering clear product updates and resolving concerns before they escalate.

Day-to-day work involves staying in close contact with named accounts, translating their feedback into actionable items for our engineering team, and regularly sharing feature releases or roadmap changes so every client feels informed and valued. Success is measured by renewal rates, referral volume, and faster issue-resolution times.

Deliverables
• Weekly product-update briefs emailed to each assigned account
• A concise log of issues raised, actions taken, and time to resolution
• End-of-month relationship-health report with recommendations for upsell or risk mitigation

All communication runs through our CRM (HubSpot) and ticketing system (Jira), so familiarity with those tools—or a quick learning curve—is important. Clear written and spoken English is a must, as most interactions happen by phone or video during U.S. business hours.

If you’re ready to be the steady, knowledgeable point of contact our clients rely on, let’s discuss the details and timelines.