Project overview
Seeking remote I.T. Support Specialist with the desire to join a positive, team-oriented, fast-growing company with a family-feel for a San Diego Managed Service Provider. We provide fully managed Voice, IT, and Cloud solutions for small to mid-sized businesses. Growth opportunities are available as well as free, ongoing weekly training in a fun and casual environment where you can really be part of the long-term success of the company. The I.T. Support Specialist role would exemplify strong customer service skills and a good understanding of computers, servers and networks as well as building, troubleshooting, and maintaining: workstations, servers, network equipment, and Cloud Service, like Microsoft 365 (admin level) and others via remote and on-site support. Additionally, creating and updating procedures as needed and making sure client needs are met and exceeded. Why Choose Natural Networks? • Our mission is to create a place where Awesome People come to do meaningful work to grow personally and professionally and to believe in themselves. Can an IT company be all that? We think so! • You can expect to work with a team of highly motivated individuals who bring 110% each day. We inspire and challenge each other to grow. • We genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually "gets it" and takes care of their Clients, then you'll love working here. • We genuinely CARE about our teammates and support them daily through flexible work schedules (hey, we all have doctor appointments and families), and continuing education. Is This You? • LOVE engineering, configuring, and implementing the RIGHT solution for stability and continuity in business environments • A TEAM environment is where you thrive • Ability to work on multiple priorities or projects simultaneously • Problem-solving oriented, are a great troubleshooter, resourceful and detail oriented; you know how to find answers and when to delegate • Willingness to develop personally and professionally: You want to grow into an Awesome Team Member! • Enjoys exercising great interpersonal, communication, and organizational skills with clients • You are looking for a company that you can stay with for years to come What Kind of Tech Can You Expect to Work On? • Fully managed cloud and onsite services • Virtualization based on VMware • Microsoft 365 experience: Azure AD, Azure, Exchange, SharePoint, Intune, Teams, etc. • Management and monitoring technologies (RMM Tools) • Microsoft Windows Server 2019/2016/2012/2008/2003 & Windows 10/8/7 operating systems, Active Directory • Microsoft Exchange 2019/2016/2013 (Office 365 and On Prem) • Microsoft SQL Server Management • Understanding of Windows firewall, DHCP, DNS, TCP/IP protocols • Storage, backup and business continuity expertise (SAN, NAS, etc.) • A myriad of vertical LOB applications you've never heard of (trust us) • Experience with IT audits and assessments Technical Requirements 1. Have a reliable, fast internet connection as well as a second connection in case the first one cannot connect. 2. Webcam capability on your computer monitor. Education or Formal Training • 4+ years IT experience or equivalent combination of education and experience • Familiarity with networking standards is an advantage • Advanced PC repair and troubleshooting is an advantage Hours • 7am – 4pm PDT/PST or 8am - 5pm PDT/PST depending on need. Can't wait to meet you!