Project overview
We're seeking a remote I.T. Support Specialist with the desire to join a positive, team-oriented, fast-growing company with a family-feel for a San Diego Managed Service Provider. We provide fully managed Voice, IT, and Cloud solutions for small to mid-sized businesses. Growth opportunities are available as well as free, ongoing weekly training in a fun and casual environment where you can really be part of the long-term success of the company. About The Job (brief description) The I.T. Support Specialist role would exemplify strong customer service skills and a good understanding of computers, servers and networks as well as building, troubleshooting, and maintaining: workstations, servers, network equipment, and Cloud Service, like Microsoft 365 (admin level) and others via remote and on-site support. Additionally, creating and updating procedures as needed and making sure client needs are met and exceeded. Is This You? LOVE engineering, configuring, and implementing the RIGHT solution for stability and continuity in business environments A TEAM environment is where you thrive Ability to work on multiple priorities or projects simultaneously Problem-solving oriented, are a great troubleshooter, resourceful and detail oriented; you know how to find answers and when to delegate Willingness to develop personally and professionally: You want to grow into an Awesome Team Member! Enjoys exercising great interpersonal, communication, and organizational skills with clients You are looking for a company that you can stay with for years to come Technical Requirements Have a reliable, fast internet connection as well as a second connection in case the first one cannot connect. Webcam capability on your computer monitor. Why Choose Natural Networks? Our mission is to create a place where Awesome People come to do meaningful work to grow personally and professionally and to believe in themselves. Can an IT company be all that? We think so! You can expect to work with a team of highly motivated individuals who bring 110% each day. We inspire and challenge each other to grow. We genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually "gets it" and takes care of their Clients, then you'll love working here. We genuinely CARE about our teammates and support them daily through flexible work schedules (hey, we all have doctor appointments and families), and continuing education. Technologies You Can Expect to Work On Fully managed cloud and onsite services Virtualization based on VMware Microsoft 365 experience: Azure AD, Azure, Exchange, SharePoint, Intune, Teams, etc. • Management and monitoring technologies (RMM Tools) Microsoft Windows Server 2019/2016/2012/2008/2003 & Windows 10/8/7 operating systems, Active Directory Microsoft Exchange 2019/2016/2013 (Office 365 and On Prem) Microsoft SQL Server Management Understanding of Windows firewall, DHCP, DNS, TCP/IP protocols Storage, backup and business continuity expertise (SAN, NAS, etc.) A myriad of vertical LOB applications you've never heard of (trust us) Experience with IT audits and assessments Education or Formal Training 1-3 years IT experience or equivalent combination of education and experience Familiarity with networking standards is an advantage Advanced PC repair and troubleshooting is an advantage Hours 7am – 4pm PDT/PST or 8am - 5pm PDT/PST depending upon need.