Operations Manager

Senior Operations Manager Job Overview: We are seeking a highly skilled and experienced Senior Operations Manager to oversee and optimize the day-to-day operations of our client’s Neo Bank.
The ideal candidate will have a minimum of seven years of experience in banking or fintech operations, with a deep understanding of digital banking, compliance, customer service, and technology-driven operational efficiencies.
Key Responsibilities: Operational Leadership: Lead and manage day-to-day operations, including payments processing, customer service, account management, and digital banking workflows.
Process Improvement: Continuously improve operational workflows, implement automation, and ensure efficiency across all operational functions.
Regulatory Compliance:Ensure that all operational activities comply with relevant regulations, including AML, KYC, and other banking and financial compliance requirements.
Risk Management:Identify and mitigate operational risks through rigorous process controls, audits, and risk management frameworks.
Team Leadership:Manage, mentor, and develop a high-performing operations team, fostering a culture of accountability and excellence.
Customer Experience: Collaborate with customer support teams to ensure that customer inquiries and issues are resolved efficiently, enhancing overall satisfaction.
Collaboration: Work closely with technology, product development, and finance teams to align operations with business goals and launch new products or services effectively.
Vendor Management: Oversee relationships with third-party service providers, ensuring quality service delivery and adherence to SLAs.
Reporting & Analytics: Monitor key performance indicators (KPIs) related to operational performance, providing insights and recommendations to senior leadership.
Qualifications & Experience: Minimum of 8 years of experience in banking, fintech, or financial services operations, preferably in a digital-first or Neo Bank environment.
Strong knowledge of banking regulations (AML, KYC, PCI DSS) and compliance frameworks.
Proven experience in leading and scaling operational teams in a fast-paced environment.
Hands-on experience with payment systems, core banking platforms, and digital banking technologies.
Strong analytical and problem-solving skills, with a track record of improving operational processes.
Excellent leadership and communication skills, with the ability to work cross-functionally.
Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
Preferred Skills: Experience with automation and process improvement methodologies (e.g., Lean, Six Sigma).
Knowledge of API-based banking platforms and fintech partnerships.
Familiarity with cloud-based banking infrastructure.
Why Join Us: Be part of an innovative and fast-growing Neo Bank that is redefining banking for the digital age.
Opportunity to work with cutting-edge banking technologies and a dynamic team.
Competitive salary and benefits package.
Collaborative and inclusive company culture focused on growth and professional development.
Tags: It And Networking, Other Minus It And Networking

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