Website AI Support Chatbot

I need an AI-driven chatbot that plugs directly into my website and handles front-line technical support for visitors. Its primary role will be to diagnose common issues, walk users through troubleshooting steps, and, when necessary, collect enough detail to escalate a ticket to my human team.

Here is what I’m after:

• Seamless web integration – a clean chat widget that loads quickly on desktop and mobile browsers without disrupting page performance.
• Natural-language understanding tuned to my product terminology so customers feel they are speaking with a knowledgeable technician, not a script.
• A continuously learning knowledge base: the bot should ingest my existing help articles and update itself whenever I add new ones.
• Smart escalation rules – if the conversation goes beyond its scope, it must capture the user’s context (browser, device, error codes, recent actions) and hand everything off to our support inbox.
• Analytics dashboard so I can track resolution rates, common issues, and gaps in content.

Technical freedom is fine—I’m comfortable with solutions built on Dialogflow, Rasa, GPT-based APIs, or a custom NLP stack, provided the end result is reliable, GDPR-compliant, and simple for my team to maintain.

Acceptance criteria:
1. Widget embedded on a staging page with my branding.
2. Successful handling of at least 15 predefined technical scenarios in user testing without human intervention.
3. Escalation flow delivers complete transcripts and metadata to our email queue.
4. Admin panel shows real-time chat metrics and lets me update intents/answers without code changes.

If this matches your expertise, tell me which framework you’d choose and how long you need for an MVP; I’ll supply documentation and access to our current help center on kickoff.