Telephony Systems Coordinator

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.
The Telephony Systems Administrator will assist with:

Day-to-day support of telephony and call center systems

Troubleshooting system and user issues

IVR updates and maintenance

User setup and onboarding support

Basic reporting and campaign support

Coordination with third-party vendors when issues arise

Maintaining and improving existing call flow functionality

Responsibilities

Provide day-to-day support for Call Center telephony systems

Troubleshoot telephony and user-related issues

Support inbound and outbound call campaigns

Assist with IVR administration and updates

Generate and review basic call center reporting

Support onboarding activities for new clients and users

Work cross-functionally with operations and internal support teams

Escalate complex issues appropriately

Maintain documentation and support processes

Assist with system enhancements and process improvements

Requirements
Qualifications

1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience

Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)

Basic understanding of call center environments and IVR functionality

Strong troubleshooting and communication skills

Ability to learn new systems and technologies quickly

Organized with strong attention to detail

Comfortable working in a fast-paced environment

Healthcare or call center experience is a plus, but not required

Relevant certifications or technical coursework are a plus

Benefits
Supportive, progressive, fast-paced environment.
- Competitive pay structure.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, & short-term disability insurance.
- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Originally posted on Himalayas