Technical Support Engineer – Cloud & Hosting (UK)

Job Summary:
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:

Provide advanced technical support for cloud-hosted applications (Azure environment)

Troubleshoot issues related to:
Database refreshes and upgrades

Application errors in test and production environments

Batch processing and performance degradation

Collaborate with Hosting and Infrastructure teams to resolve escalations

Analyze recurring issues and recommend long-term solutions

Support customer environments including testing and production systems

Document solutions and contribute to knowledge base articles

Required Skills & Experience:

Strong experience with Microsoft Azure (IaaS/PaaS)

Solid understanding of SQL Server and database management

Experience supporting hosted/SaaS applications

Ability to diagnose performance issues and system errors

Familiarity with incident management tools (e.g., Zendesk or similar)

Strong troubleshooting and analytical skills

Preferred Qualifications:

Experience with enterprise asset management or fleet management systems

Knowledge of application integrations and data pipelines

Exposure to ITIL practices or structured support environments

Key Competencies:

Strong communication skills (customer-facing)

Ability to work independently in a remote environment

Collaboration across global teams (US/UK coordination)

Why Join Us:

Opportunity to shape and support a growing UK presence

Work on modern cloud-hosted platforms

Be a key contributor in improving system reliability and customer experience

Worker Type:
RegularNumber of Openings Available:
1Originally posted on Himalayas