Technical Customer Support Specialist Needed (LATAM)

We are hiring a part-time Technical Customer Support Specialist based in Latin America to support our growing IT outsourcing company headquartered in Atlanta, Georgia.

We work with small and mid-sized businesses across Europe and Asia and are expanding into the U.S. market. We are looking for a professional, customer-oriented team member in LATAM who can communicate confidently with U.S.-based clients, support coordination with our technical teams, and help develop strong client relationships.

This remote role requires approximately 2–3 hours per day, with availability during U.S. Eastern Time business hours. You will communicate with prospective and existing U.S. clients by email, phone, LinkedIn, and messaging platforms; coordinate meetings with our technical team; follow up on leads; and help move sales opportunities through the pipeline.
Candidates should have excellent written and spoken English, strong communication and organizational skills, and comfort using email, spreadsheets, video calls, and messaging tools. Experience in customer support, sales support, appointment setting, IT services, SaaS, cloud services, or managed IT services is preferred. Compensation is $10 per hour for scheduled calls and coordination work, plus a 20% commission on projects you help close.