Sr Service Delivery Analyst

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.
All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.
As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.

What you'll do

Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities

Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments

Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities

Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences

Conduct account and performance reviews that surface actionable opportunities

Perform rigorous QA on metrics and reports to ensure accuracy and credibility

Own follow-up actions and drive execution against recommendations — not just analysis

Serve as a trusted analytics partner to internal teams and client counterparts

Contribute thought leadership and mentorship to grow the broader analytics function

What we're looking for

8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles

Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)

Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing

Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design

Experience with Snowflake, relational databases, and reporting tools such as Power BI

Proven ability to turn messy operational data into reliable, decision-ready insights

Track record presenting findings to non-technical stakeholders and/or clients

Strong attention to detail, independent judgment, and ability to manage multiple priorities

Preferred qualifications

Epic Resolute Hospital Billing certification

Data modeling experience in Snowflake

Familiarity with stored procedures / T-SQL

Prior client-facing analytics or service delivery experience

Experience mentoring analysts or building team capabilities

What success looks like

First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.

By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.

For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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Originally posted on Himalayas