Service Desk Agent with German
TypeFull-time job
LocationBulgaria
Posted2 hours ago
At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.
This is your job:
Receive, analyze, and resolve technical requests primarily via phone andticketing system,
Troubleshoot issues efficiently and determine optimal solutions for quick resolution
Provide clear, accurate, and professional information in both German and English
Ensure high customer satisfaction with every interaction through empathy and patience
Collaborate with the team to maintain consistent, high-quality support
Document interactions accurately and follow established procedures
Your qualifications:
Very good command of German and English (B2/C1 level minimum)
Strong communication, listening, and problem-solving skills
Ability to understand and resolve technical issues even with limited details
Organized, detail-oriented, and able to manage multiple requests effectively
Genuine interest in IT/technology and customer support
Team-oriented with a positive, empathetic attitude
Basic Microsoft 365 knowledge is a plus
Previous technical support or customer service experience is advantageous (full training provided)
Organizational information:
All applications will be treated in strict confidentiality
Please note that only shortlisted candidates will be invited to an interview
Originally posted on Himalayas
This is your job:
Receive, analyze, and resolve technical requests primarily via phone andticketing system,
Troubleshoot issues efficiently and determine optimal solutions for quick resolution
Provide clear, accurate, and professional information in both German and English
Ensure high customer satisfaction with every interaction through empathy and patience
Collaborate with the team to maintain consistent, high-quality support
Document interactions accurately and follow established procedures
Your qualifications:
Very good command of German and English (B2/C1 level minimum)
Strong communication, listening, and problem-solving skills
Ability to understand and resolve technical issues even with limited details
Organized, detail-oriented, and able to manage multiple requests effectively
Genuine interest in IT/technology and customer support
Team-oriented with a positive, empathetic attitude
Basic Microsoft 365 knowledge is a plus
Previous technical support or customer service experience is advantageous (full training provided)
Organizational information:
All applications will be treated in strict confidentiality
Please note that only shortlisted candidates will be invited to an interview
Originally posted on Himalayas
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