Senior Consultant - ServiceNow

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About This Opportunity
Nordic is expanding its ServiceNow practice and proactively building a pipeline of talented ServiceNow Consultants for anticipated client engagements. We are seeking experienced professionals across various ServiceNow modules and disciplines who are interested in joining a growing team focused on delivering innovative solutions and exceptional client outcomes. While a specific project may not be immediately available, qualified candidates will be considered for upcoming opportunities as our ServiceNow practice continues to grow.
SERVICENOW CONSULTANT
The ServiceNow Consultant provides platform expertise and consulting services by leveraging technical knowledge, business process expertise, and industry best practices to help clients maximize their ServiceNow investment and achieve their organizational goals. This role partners closely with clients, project teams, stakeholders, and leadership to design, implement, optimize, and support ServiceNow solutions across various business functions.
Key Responsibilities

Evaluate current business processes, workflows, and system configurations; recommend and implement ServiceNow best practice solutions

Gather, document, and analyze business and technical requirements from client stakeholders

Configure, implement, test, and support ServiceNow applications and modules based on project requirements

Develop and maintain workflows, forms, catalogs, reports, dashboards, integrations, and platform enhancements

Collaborate with client teams to design scalable and sustainable ServiceNow solutions

Apply technical expertise to identify, troubleshoot, and resolve platform issues and defects

Support testing activities including unit testing, system testing, integration testing, and user acceptance testing

Provide guidance and best practice recommendations to clients and project team members

Work directly with project teams, end users, and leadership as project needs dictate

Lead and attend meetings regarding project status, ongoing work products, risks, and issue resolution

Accurately document progress, issues, escalations, requirements, and other project deliverables in accordance with Nordic and client standards

Deliver knowledge transfer sessions, end user training, and solution documentation as required

Stay current with ServiceNow platform capabilities, releases, and industry trends

Additional project specific duties as required and directed by the client

Skills and Experience

Bachelor’s degree or equivalent combination of education and experience required

ServiceNow Certified System Administrator (CSA) certification required

3+ years of ServiceNow platform experience required

Experience supporting, implementing, or configuring one or more ServiceNow modules, including ITSM, ITOM, FSM, SPM, CSM, HRSD, SecOps, GRC, HCLS, Workplace Service Delivery, or related platform applications

Strong understanding of ServiceNow platform administration, configuration, workflows, and best practices

Experience gathering business requirements and translating them into ServiceNow solutions

Experience working within Agile, Scrum, or other project delivery methodologies preferred

ServiceNow Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or other ServiceNow certifications preferred

Strong analytical, problem solving, and troubleshooting skills

Excellent communication and stakeholder management skills, both written and verbal

Strong attention to detail and ability to manage multiple priorities while meeting project timelines

Self motivated with the ability to work independently and collaboratively within cross functional teams

Highly adaptable and able to quickly learn new technologies, modules, and client environments

Must demonstrate professionalism, sound judgment, and a strong commitment to client success

Must demonstrate and embody Nordic's maxims

Additional Details

Work may be performed remotely or onsite in a professional office environment, healthcare organization, or other industry specific facility

Work is primarily performed remotely; occasional travel may be required based on project, client, or business needs

Travel expectations are generally minimal and may vary by engagement

Work schedule will vary based on Nordic or client needs and may include weekdays, weekends, holidays, after hours support, on call responsibilities, or extended work hours

Must be available for calls, emails, and consultations as necessary to support clients and communicate with Nordic staff

Timely entry of time and expenses required in accordance with Nordic and client policy

Status reporting and project handoff documentation as required by Nordic or client

Provide equipment necessary to perform job functions in accordance with Nordic and client policy

Complete all Nordic and client required training and education in a timely manner

Respond to communication from Nordic management and corporate team members in a timely and professional manner

May be invited to attend corporate functions as a representative of the company to meet prospective consultants and strengthen relationships with clients and Nordic team members

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas