Remote US-Based Customer Support Role

# US-Based Customer Support Representative – Remote

We are looking for a reliable and professional **Customer Support Representative currently based in the United States** to help communicate with customers and provide day-to-day support.

This is a remote opportunity and may become a long-term position for the right person.

## Responsibilities

- Respond to customer questions by email, chat, or messaging
- Help customers with basic product or service questions
- Follow up on unresolved customer issues
- Escalate more complicated problems when necessary
- Maintain clear and professional communication
- Update customer information and support records
- Keep track of open requests and follow-ups
- Provide regular updates about common customer issues
- Follow provided scripts, FAQs, and support procedures
- Assist with other basic customer service tasks as needed

## Requirements

- Must currently be located in the United States
- Strong written and spoken English
- Professional and friendly communication
- Reliable internet connection
- Good attention to detail
- Able to follow instructions
- Comfortable communicating directly with customers
- Reliable and responsive during agreed working hours
- Able to work independently

Previous customer support experience is preferred, but we are also open to candidates who have strong communication skills and are willing to learn.

Experience with tools such as Zendesk, Intercom, Freshdesk, HubSpot, GoHighLevel, Gmail, Slack, or similar platforms is a plus but not required.

## Schedule

We are looking for someone who can be available during agreed **U.S. business hours**.

Please include your:

- Current city and state
- Time zone
- Available days
- Available hours
- Approximate hours available per week

## Payment

We are open to hourly or ongoing arrangements depending on your experience and availability.

Please include your expected hourly rate in your proposal.

We may begin with a small paid trial before moving to regular ongoing work.

## When Applying

Please answer the following:

1. Where in the United States are you currently located?
2. What time zone are you in?
3. What hours are you normally available?
4. How many hours per week can you work?
5. Do you have previous customer support experience?
6. Which customer support tools have you used?
7. Are you comfortable handling email and live chat support?
8. Are you comfortable speaking with customers by phone if needed?
9. What is your hourly rate?
10. Are you interested in a long-term position?

Please start your proposal with **"US SUPPORT"** so we know you read the full job description.

We are looking for someone who is dependable, communicates well, and can provide a professional customer experience.