Remote Spanish WhatsApp Support

I’m looking for a fluent Spanish speaker to take full ownership of our WhatsApp help line. Your core mission is customer service assistance—answering questions about order status and tracking—while keeping every interaction fast, friendly, and on-brand.

What you’ll do
• Log in to our internal company CRM to pull live order data, share accurate tracking links, and update conversation notes.
• Respond to each WhatsApp message within the agreed-upon response time, following our chat scripts and tone guidelines.
• Verify customer identity when needed, handle basic shipping exceptions, and escalate complex cases to the team lead.
• Close each conversation with a clear resolution note and capture any customer feedback in the CRM.

What I’m after
• Prior experience in e-commerce, logistics, or messaging-based support.
• Confident written Spanish (near-native) and solid English for internal communication.
• Reliability during the assigned remote shift and a proactive attitude—if a question drifts into product information or account issues, you can flag it or find the answer without losing momentum.

Deliverables
1. Daily WhatsApp coverage for the scheduled hours.
2. Accurate, same-day CRM updates for every ticket.
3. A concise weekly report highlighting common issues and suggested improvements.

If you love solving customer problems, type quickly, and enjoy working autonomously with clear metrics, I’d like to hear how you can keep our customers informed and happy.