Remote Part-Time Fashion Customer Support

I need a reliable, work-from-home assistant to handle online customer service for my growing fashion line based in Bandung. Your main focus will be answering shopper questions, guiding them through sizing or styling choices, tracking orders, and keeping our tone consistently friendly and on-brand.

What you’ll do
• Respond to live chat, social media DMs, and email inquiries during preset part-time shifts.
• Record common issues so we can improve our FAQ and product pages.
• Escalate technical or payment problems to me when needed.

Tools & workflow
You should already feel comfortable with general customer service processes. If you have hands-on experience with Zendesk, Freshdesk, or LiveChat, that’s a bonus—but I’m happy to onboard the right person.

Growth focus
I’m especially interested in someone eager to sharpen their communication skills while working with a fashion-forward brand. I’ll share feedback and best practices so we both level up.

Requirements
• Clear written English (Bahasa Indonesia proficiency is a plus).
• A stable internet connection and a quiet workspace.
• Availability for 10–15 flexible hours per week, including at least one weekend slot.

If you love fashion and enjoy helping customers find exactly what they need, let’s talk.