Remote Live-Chat Support Agent

I’m looking for an experienced customer-support specialist who can take full ownership of our live-chat queue. Your primary responsibility will be greeting visitors the moment they open the widget, answering product or account questions in clear written English, and smoothly escalating anything that needs deeper technical or billing help.

You’ll work remotely and log in through our existing chat platform (we currently use Zendesk Chat, though experience with Intercom, LiveChat or similar tools transfers well). A typical shift involves:

• Monitoring incoming chats in real time
• Typing concise, helpful replies with a friendly tone
• Looking up orders or account details inside our CRM
• Tagging and escalating edge-case or urgent conversations
• Closing each chat with a brief summary so the next agent has context

To succeed you should maintain a sub-60-second first-response time, keep grammar spotless, and deliver a short end-of-day report that highlights common issues or feature requests you noticed.

Please tell me the hours (in UTC) you can reliably cover and any live-chat systems you’re already comfortable with. I’ll shortlist candidates who can start within the week and provide a one-hour paid trial to be sure our workflows feel natural on both sides.