Remote Customer Service & Social Content

I’m looking for a reliable remote team-mate to take ownership of daily customer service while also shaping our social presence.

Your primary focus will be customer service: responding to inquiries over email, live chat, and the occasional social DM with accurate, friendly, and timely answers. Clear written English and a calm, problem-solving attitude are essential.

Because many questions arrive via our social channels, you’ll also draft short, informative social media posts that pre-empt common issues, highlight tips, and keep our audience engaged. Think concise how-tos or quick “did-you-know” snippets rather than overt sales copy.

Deliverables
• Same-day resolution of incoming customer tickets during your shift window
• A weekly queue report summarising trends, recurring questions, and suggested improvements
• Five brief, informative social posts each week ready for scheduling (text only; no design work required)

Acceptance criteria
• 90 %+ first-response SLA maintained
• Social posts are typo-free, on-brand, and factually correct

If you’re comfortable juggling customer conversations with light social copywriting and enjoy helping users succeed, I’d love to hear how you’d approach the role and which time zone you can cover.