Product Training Specialist

Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.
OVERVIEW
We’re seeking a talented and experienced Product Training Specialist to join our growing team
The Product Training Specialist is responsible for delivering high-quality client and internal training that
combines deep MAP product expertise, strong understanding of credit union core processing environments,
and clear, engaging storytelling. This role ensures credit unions can confidently adopt and optimize MAP
products including MAP Defense, MAP Data, card processing tools, and supporting DPS platforms by creating
and facilitating training experiences that are accurate, relevant, and easy to follow.
This position serves as a cross-functional partner to Client Services, Fraud Services, Implementations, and
Product, ensuring training supports operational excellence and client satisfaction.
ROLE AND RESPONSIBILITIES
Product & Systems Expertise

Maintain expert-level knowledge of MAP’s product suite, including MAP Defense, MAP Data, card

programs, Visa DPS systems, and related tools.

Understand how MAP products integrate with Credit Union Core Systems (Symitar, Fiserv, Keystone,

etc.) and translate that into practical training guidance.

Conduct documentation research across Visa, Visa DPS, and MAP systems as needed.

Training Delivery & Facilitation

Deliver training to established clients on core processing topics, MAP Defense, and MAP Data

capabilities.

Conduct new client onboarding sessions, including scoping, pre-training, and follow-up training.

Facilitate MAP employee new-hire onboarding as needed, focusing on product, systems, and

operational workflows.

Present training content using strong storytelling techniques that clarify concepts and connect systems,

use cases, and workflows.
Curriculum & Content Development

Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content.

Customize training materials to match client processing environments and core-system nuances.

Create training decks, exercises, and practical scenarios that reinforce product value.

Cross-Functional Collaboration

Collaborate with internal teams—including Client Services, Implementations, Fraud Services, and

Product—to understand training needs and surface system issues.

Track and report client setup issues uncovered during training.

Support product testing activities and document testing results.

Client Experience & Satisfaction

Ensure high client satisfaction with MAP training delivery and post-training support.• Serve as a knowledgeable resource for client questions and troubleshooting during training-related

discussions.
Departmental Contribution

Maintain MAP & core-client training hubs; ensure Membership.io content is accurate and updated.

Support the development and continuous improvement of the Learning Management System (LMS).

Engage in training department product/process improvement initiatives.

KEY PERFORMANCE AREAS:

Deliver engaging, high-quality product and systems training that enables clients and internal teams to

confidently use MAP solutions

Maintain deep expertise in MAP products, card processing environments, and credit union core

systems to ensure training accuracy and credibility

Lead client onboarding and ongoing training that accelerates adoption, surfaces issues early, and drives

long-term success

Develop, update, and scale training content (curricula, job aids, etc.) tailored to client environments

and learning needs

Partner cross-functionally with Client Services, Implementations, Fraud, and Product to align training

with operational realities and improve client experience
QUALIFICATIONS AND EDUCATION REQUIREMENTS:

3–5+ years in financial services, card payments, fraud operations, or credit union operations

Strong working knowledge of Credit Union Core Systems

Experience training end users, clients, or internal teams

Excellent storytelling, facilitation, and communication skills

Ability to simplify complex technical or operational concepts

Familiarity with Visa DPS systems (VDM, VROL, RSM, MRT, etc.)

Bonus: Familiarity with credit/debit card payment processing or emerging payment technologies.
PREFERRED SKILLS

Experience within a CUSO or payments provider

Background in instructional design, adult learning, or LMS management

Prior exposure to Visa Debit Processing, or other payment processors

Experience tailoring training to different learning styles or CU operational size

Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Excellent written and interpersonal communication skills.

High attention to detail, organization, and follow-through.

Flexibility with working hours when needed and the ability to collaborate effectively across teams.

Originally posted on Himalayas