Platform Implementation & Quality Specialist
TypeFull-time job
LocationPhilippines
Posted2 hours ago
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client is the leading optimization and personalization platform for Shopify brands. With an AI-powered, never-before-seen visual editor, it enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing. They are a lean team and a young company, but already working with thousands of leading Shopify brands and agencies, including Laura Geller, Andie Swim, Faherty, Moroccan Oil, and The Oodie.
About the Position:
We are seeking a detail-oriented Platform Implementation & Quality Specialist to ensure the quality and accuracy of merchant-facing experiences within the platform.
This role is primarily responsible for reviewing and validating completed implementations, experience builds, bug fixes, and development work before release, while collaborating with Development, Support, and Customer Success teams to resolve issues. As a secondary responsibility, the specialist will support select experience builds and platform configurations when needed.
Responsibilities:
Review and validate completed implementations, experience builds, bug fixes, and development tickets to ensure they meet requirements and function as intended
Perform functional, visual, responsive (desktop/mobile), regression, and relevant edge-case testing
Identify, document, and communicate defects with clear reproduction steps, expected versus actual behavior, and supporting screenshots or recordings where applicable
Collaborate with the Development Team to resolve issues and validate completed fixes before release
Implement select merchant-requested changes and configure platform experiences based on approved requirements
Make straightforward corrections and updates when appropriate
Maintain clear documentation and communication across Development, Support, and Customer Success teams
Ensure all requests are completed accurately, efficiently, and within established quality standards and timelines
Requirements
Excellent English communication skills, both written and verbal, with the ability to accurately interpret requirements, document findings, and collaborate effectively with cross-functional teams – MUST
At least 1 year of experience in quality assurance, web implementation, platform configuration, website content management, or a similar role – MUST
HTML and CSS proficiency – MUST
Experience with ticketing systems such as HubSpot, Zendesk, Freshdesk, Jira, or similar – MUST
Familiarity with JavaScript – ADVANTAGE
Hands-on Shopify experience – ADVANTAGE
Experience with e-commerce, CMS, personalization, or similar web-based platforms – ADVANTAGE
Familiarity with browser Developer Tools (Chrome DevTools or equivalent) and basic web troubleshooting techniques – ADVANTAGE
Familiarity with A/B testing, experimentation, personalization, or CRO platforms – ADVANTAGE
Strong QA skills, including functional, visual, responsive, regression, and edge-case testing
Strong attention to detail, problem-solving, and troubleshooting skills
Ability to document defects clearly, including reproduction steps and supporting evidence
Strong organizational, time management, and communication skills
Ability to thrive in a fast-paced, collaborative environment
Setup & Availability
Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
Flexibility to work morning, mid, or night shifts (Philippine time) in support of a 24/7 operation. – MUST
Benefits
Above-market base
Fully remote, long-term role — no commute, no office mandate
Direct line to client stakeholders
Real growth track: lead or specialist roles
AI-native toolkit — inside the loop
Originally posted on Himalayas
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client is the leading optimization and personalization platform for Shopify brands. With an AI-powered, never-before-seen visual editor, it enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing. They are a lean team and a young company, but already working with thousands of leading Shopify brands and agencies, including Laura Geller, Andie Swim, Faherty, Moroccan Oil, and The Oodie.
About the Position:
We are seeking a detail-oriented Platform Implementation & Quality Specialist to ensure the quality and accuracy of merchant-facing experiences within the platform.
This role is primarily responsible for reviewing and validating completed implementations, experience builds, bug fixes, and development work before release, while collaborating with Development, Support, and Customer Success teams to resolve issues. As a secondary responsibility, the specialist will support select experience builds and platform configurations when needed.
Responsibilities:
Review and validate completed implementations, experience builds, bug fixes, and development tickets to ensure they meet requirements and function as intended
Perform functional, visual, responsive (desktop/mobile), regression, and relevant edge-case testing
Identify, document, and communicate defects with clear reproduction steps, expected versus actual behavior, and supporting screenshots or recordings where applicable
Collaborate with the Development Team to resolve issues and validate completed fixes before release
Implement select merchant-requested changes and configure platform experiences based on approved requirements
Make straightforward corrections and updates when appropriate
Maintain clear documentation and communication across Development, Support, and Customer Success teams
Ensure all requests are completed accurately, efficiently, and within established quality standards and timelines
Requirements
Excellent English communication skills, both written and verbal, with the ability to accurately interpret requirements, document findings, and collaborate effectively with cross-functional teams – MUST
At least 1 year of experience in quality assurance, web implementation, platform configuration, website content management, or a similar role – MUST
HTML and CSS proficiency – MUST
Experience with ticketing systems such as HubSpot, Zendesk, Freshdesk, Jira, or similar – MUST
Familiarity with JavaScript – ADVANTAGE
Hands-on Shopify experience – ADVANTAGE
Experience with e-commerce, CMS, personalization, or similar web-based platforms – ADVANTAGE
Familiarity with browser Developer Tools (Chrome DevTools or equivalent) and basic web troubleshooting techniques – ADVANTAGE
Familiarity with A/B testing, experimentation, personalization, or CRO platforms – ADVANTAGE
Strong QA skills, including functional, visual, responsive, regression, and edge-case testing
Strong attention to detail, problem-solving, and troubleshooting skills
Ability to document defects clearly, including reproduction steps and supporting evidence
Strong organizational, time management, and communication skills
Ability to thrive in a fast-paced, collaborative environment
Setup & Availability
Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
Flexibility to work morning, mid, or night shifts (Philippine time) in support of a 24/7 operation. – MUST
Benefits
Above-market base
Fully remote, long-term role — no commute, no office mandate
Direct line to client stakeholders
Real growth track: lead or specialist roles
AI-native toolkit — inside the loop
Originally posted on Himalayas
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