Phone-Based Customer Service Rep

I need a reliable representative to handle my inbound phone lines and provide friendly, general customer service. Your primary focus will be answering questions about our products and services, ensuring every caller feels heard, informed, and valued.

Scope of work:
• Pick up calls during the agreed-upon shift hours.
• Greet customers warmly, listen actively, and resolve routine inquiries on the spot.
• Document each call’s outcome in our CRM so I can track common questions and follow up when needed.
• Escalate any issues outside the basic product/service scope to me or the appropriate team member.

You should feel comfortable working from a concise knowledge base, updating it as new questions arise. Clear spoken English, a quiet workspace, reliable phone/internet, and solid customer-service etiquette are essential.

If you’ve previously supported e-commerce or small business phone lines, let me know—those experiences will help you succeed here.