Oracle Cloud ERP AMS Lead

VIATEQ Corporation is looking for an Oracle Cloud ERP AMS Lead to join our team. The Oracle Cloud ERP AMS Lead is responsible for overseeing the end-to-end application management, support, and continuous improvement of Oracle Cloud ERP implementations post-go-live. This role serves as the primary point of contact between business stakeholders and the technical support team, ensuring system stability, performance optimization, and alignment with evolving business needs.

This is a fully remoteposition open to qualified candidates residing within the United States. Candidates must be available to work Eastern Time (ET) business hours.

Responsibilities:

Service Delivery & Support Management

Lead and manage the AMS team providing Level 2 and Level 3 support across Oracle Cloud ERP modules, including Financials, SCM, HCM, Procurement, and Projects

Own SLA/KPI compliance for incident resolution, service requests, and change management

Establish and enforce ITIL-aligned support processes, including incident, problem, and change management

Conduct regular service review meetings with clients and internal stakeholders

Technical Leadership

Provide functional and technical oversight across Oracle Cloud ERP workstreams

Guide solution design for enhancements, patches, and new module rollouts

Review and approve solution designs, configuration changes, and development objects

Ensure quarterly Oracle Cloud updates are assessed, tested, and adopted with minimal business disruption

Stakeholder & Client Management

Act as the primary escalation point for critical issues and client concerns

Build and maintain strong relationships with business owners, IT leadership, and Oracle support

Translate business requirements into functional specifications and work with the team to deliver solutions

Present service performance metrics, roadmaps, and improvement plans to senior leadership

Team & Resource Management

Mentor and guide functional consultants, technical developers, and junior analysts

Manage resource allocation, workload balancing, and skill development within the AMS team

Coordinate across offshore/onshore delivery models to ensure 24x7 support coverage where required

Governance & Continuous Improvement

Drive continuous improvement initiatives to enhance system performance, user adoption, and process efficiency

Maintain comprehensive documentation, including SOPs, runbooks, configuration guides, and release notes

Proactively identify risks and implement mitigation strategies

Support internal and external audits by ensuring compliance with SOX, GDPR, and other applicable regulatory requirements

Required Qualifications:

8–12 years of Oracle ERP experience, with at least 3–5 years in an AMS or post-production support lead role

Deep expertise in two or more Oracle Cloud ERP pillars, such as Financials, SCM, Procurement, Projects, or HCM

Oracle Cloud certifications in relevant modules preferred, such as Oracle Financials Cloud or Oracle SCM Cloud

ITIL Foundation certification or demonstrated experience with ITIL service management frameworks

Familiarity with OTBI/BI Publisher reporting, FBDI/HDL data loads, Oracle Integration Cloud (OIC), and REST/SOAP APIs

Preferred Qualifications:

Experience managing AMS engagements in a Big 4, systems integrator, or managed services environment

Exposure to Oracle Fusion Middleware and Oracle Cloud Infrastructure (OCI)

Strong understanding of financial processes, including O2C, P2P, R2R, and project accounting

Key Competencies:

Leadership: Ability to lead cross-functional teams in a fast-paced support environment

Communication: Clear and concise communication with both technical teams and C-suite stakeholders

Problem Solving: Strong analytical skills to diagnose complex functional and technical issues

Client Focus: Commitment to delivering high-quality service and exceeding client expectations

Adaptability: Comfortable managing ambiguity and shifting priorities in dynamic environments

Compensation Range:

$130,000 – 175,000. This represents the typical compensation range for this position based on experience, location, and other factors.

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 11 paid federal holidays, flexible spending accounts, and a professional development reimbursement.

Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Originally posted on Himalayas