Onboarding Analyst, Customer Success

Construction is the second-largest industry in the world—nearly 4x the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste.

Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.

Doxel’s automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.
Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we're driven to help our customers win.
Join us as we continue our journey to transform the $15T Construction Industry!
The Role

You’ll be the engine that keeps customer onboardings moving. Working directly under Doxel’s senior Enterprise Implementation Manager, you’ll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the internal teams who supply it, and chasing down the gaps before they slip. When a project stalls because a file is missing or a stakeholder went quiet, you’re the person who catches it first.

This is a hands-on, detail-heavy role for someone who takes pride in making sure nothing falls through the cracks. You’ll start by supporting your manager’s accounts and, as you prove you can reliably drive onboardings to completion, you’ll earn increasing direct ownership of customer relationships and accounts of your own.

If you like seeing the impact of your work in days, not quarters, and you want a clear path to grow into a full implementation role, this is that opportunity.

This role is based remotely on the East Coast, with flexibility to overlap with EMEA hours.

Your Day to Day

Own the requirements for each onboarding in your portfolio — know what “done” looks like and track every open item against it

Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time

Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery

Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problem

Flag risks early to your manager with the context needed to act — and propose a path forward, not just the problem

Liaise between department stakeholders to keep everyone aligned on project status

Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment

Communicate clearly and concisely in writing — email and async updates are the primary way work gets done

Spot friction in how onboardings run and bring observations forward to help improve the process

What Success Looks Like

Earn increasing ownership of customer-facing accounts as you demonstrate judgment and reliability in driving onboardings to completion

Spot friction in how onboardings run and bring recommendations forward to improve the process for the organization

Manage multiple concurrent onboardings and customer projects

What You Bring

2+ years in SaaS environment

2+ years in Operations, Support, Project Coordination, Analytics, or similar — with a history of tracking and driving measurable improvements

Comfortable holding many threads at once — you can coordinate several workstreams that each depend on other people without losing track of any

Process and structure-driven, with a real method for tracking dependencies

Curious and quick to learn — you ask good questions, seek to understand the “why,” and pick up new tools and processes quickly

Meticulously organized with excellent written communication skills

Coachable and self-aware — you take direction well, learn why the system works, and bring your own perspective once you have the context

Proactive and self-motivated, you’re a beacon of positivity and enthusiasm

High aptitude and willingness to continually learn new technologies

Adaptable to ever-evolving processes, with strong personal initiative to execute

Comfortable supporting US and EMEA times

Travel to our mandatory quarterly business reviews (QBRs) 4X per year and additional travel as needed

Preferred Experience

A background or exposure to commercial construction, engineering, and/or design is a big plus

Experience supporting SaaS implementations or customer onboarding

Familiarity with project coordination, CRM, or customer success tooling

Experience with Planhat or other similar CSPs

Benefits & Company Culture

Competitive Base Salary + Equity Package

Remote first culture (for most roles)

Comprehensive Health Insurance (Medical, Dental, Vision)

Home Office Stipend

Monthly allowance for cell phone and internet

Flexible PTO, generous company holiday policy

Doxel is an equal opportunity employer and actively seeks diversity at our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Originally posted on Himalayas