Native Spanish Support Assistant

I’m looking for a reliable virtual assistant who is a native Spanish speaker to handle customer support for my business. The role focuses exclusively on customer service, so you won’t be asked to juggle admin tasks or social-media management—just prompt, friendly help for our users.

Scope of work
• Respond to all incoming emails in clear, professional Spanish.
• Manage our live-chat queue during agreed shifts, solving issues or escalating when necessary.
• Keep concise records of each interaction in our ticketing system so the team can track recurring questions.

What I expect
• Flawless written Spanish; no additional languages are required.
• A calm, customer-first mindset that turns problems into positive experiences.
• Solid typing speed and familiarity with common chat or help-desk tools (e.g., Zendesk, Intercom, Freshchat—experience with any of these is a plus, but comparable platforms are fine).

Please let me know your availability (time zone and preferred working hours) and any previous experience in email or live-chat support. I’m eager to get someone on board quickly and will provide full brand guidelines and a knowledge base so you can start helping customers right away.