Municipal E-Governance Suite - Mobile & Web

Municipal E-Governance Platform – Citizen App, Field App, Admin ERP & Website

PROJECT DESCRIPTION

We are looking for an experienced full-stack software development team/company to develop a complete Digital Municipal Governance Platform for Narayanpur Municipal Board, Assam, India.

This is a complete municipal digital ecosystem, not just a mobile application. It will connect citizens, households, ward officials, field workers, municipal administration, local businesses and public services through one secure backend.

MAIN COMPONENTS

1. Citizen Mobile App

2. Official/Field Staff Mobile App

3. Municipal Admin ERP/Web Dashboard

4. Official Public Website & CMS

5. Central Backend/API & Database

6. House ID/QR & GIS System

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1. CITIZEN MOBILE APP

Develop a modern Android & iOS application with:

Mobile/OTP registration and login

Citizen profile

Unique House ID

Household/family information

Property/Municipal Tax

Online payment and digital receipts

Trade Licence application/renewal

Municipal service requests

Complaint/grievance reporting

Photo/video/location upload

Complaint tracking

Garbage collection status

Missed garbage reporting

Local business directory

Local Buy & Sell section

Municipal notices and announcements

Events/programmes

Guest House booking

Senior Citizen Tirth Yatra

Youth Cultural & Business Exposure Tour

Public/government services

Push/SMS/WhatsApp/voice notifications

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2. OFFICIAL / FIELD STAFF APP

For Commissioners, officers, supervisors and field workers:

Role-based login

Assigned tasks/work orders

Household/property surveys

Inspections

Street-light, road and drainage surveys

Garbage collection

Complaint resolution

House ID/QR scanning

GPS location

Photo/video evidence

Before/after photographs

Digital signature

Attendance/field duty

Offline data collection and later synchronization

Ward-specific access

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3. DYNAMIC FORM BUILDER & DIGITAL SURVEY

This is a core requirement.

Authorized administrators must be able to create new digital forms from the Admin Dashboard without requiring a developer or new app release.

Support:

Text, number, date/time

Dropdown, radio, checkbox, Yes/No

Photo/video/audio

Document upload

GPS/map location

Signature

QR/barcode

Validation and conditional logic

Form templates

Draft/publish/archive

Ward/department/worker assignment

Offline mode

Supervisor verification

Excel/CSV/PDF export

Examples: Household, Property, Garbage, Street Light, Road, Drainage, Shop, Trade Licence, Asset, Water Connection, Park and Development Project surveys.

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4. COMPLAINT & GRIEVANCE MANAGEMENT

Workflow:

Complaint → Department Assignment → Field Task → Work → Before/After Evidence → Supervisor Verification → Resolution → Citizen Notification

Features:

Automatic complaint ID

Photo/video/location

Priority/SLA

Department/officer assignment

Escalation

Status tracking

Ward/department dashboard

Citizen feedback

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5. GARBAGE COLLECTION MANAGEMENT

House-wise collection linked to House ID

QR scanning

Ward/route management

Daily schedule

Worker/vehicle assignment

Collected/not-collected status

Missed collection complaints

GPS/time/photo evidence

Route completion dashboard

Citizen alerts

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6. MUNICIPAL ADMIN ERP

Central dashboard for:

Citizen & household database

Property/House management

Property tax

Trade licences

Complaints

Garbage

Ward management

Employees

Attendance & payroll

Development projects

Tenders & contractors

Vehicles

Street lights

JCB/equipment

Generator

Inventory

Guest House

Events/programmes

Local Market

Documents

CMS

Notifications

Reports & analytics

GIS

CCTV integration

Audit logs

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7. HOUSE ID / QR / GIS

Every municipal property should have a unique digital identity.

Include:

House Number

Unique House ID

Ward/address

Household information

Property/tax information

Service history

Complaints

Documents

GPS location

QR code

GIS should support wards, houses, complaints, garbage routes, vehicles, assets, street lights, projects and field activities.

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8. DEVELOPMENT PROJECTS & TENDERS

Development Projects

Project ID

Ward/location

Description

Estimated cost

Funding source

Contractor

Work order

Start/target/completion dates

Progress

Before/during/after photos

Upcoming/completed works

Tender Management

Tender notices/documents

Tender number

Deadlines/status

Contractor database

Work history

Public archive

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9. LOCAL MARKET & BUY/SELL

Create a digital platform for local businesses:

Licensed business directory

Shop/business profiles

Category/ward/location search

Photos

Products/services

Price/description

Local Buy & Sell classified section

Admin moderation

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10. GUEST HOUSE & MUNICIPAL EQUIPMENT

Guest House

Rooms, availability, tariff, booking, approval, check-in/check-out, maintenance and reports.

Equipment

JCB, generator, water tanker, cesspool/septic tanker and other municipal equipment with availability, requests, approval, usage and maintenance.

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11. SPECIAL PROGRAMMES

Senior Citizen Tirth Yatra

Programme, eligibility, application, verification, selection/waitlist, travel/accommodation, attendance and reports.

Youth Cultural & Business Exposure Tour

Programme, eligibility, application, verification, selection, itinerary, travel/accommodation, attendance and feedback.

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12. EMPLOYEE & INTERNAL MANAGEMENT

Employee master

Department/designation

Attendance

Leave

Field duty

Salary/payroll

Payslips

Internal tasks/work orders

Meetings/minutes

Digital documents

Internal notices

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13. OFFICIAL WEBSITE & CMS

Develop a professional responsive municipal website containing:

Home

About Municipal Board

Chairman Message

Executive Officer Message

Chief Minister of Assam Message

Relevant Department Minister Message

Ward Information

Citizen Services

Notices/Circulars

Tenders

Development Works

Events

Guest House

Local Market

Downloads

Emergency Contacts

Gallery

Contact

Authorized officials must be able to update routine content without developer support.

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14. COMMUNICATION

Integrate suitable providers for:

Push notifications

SMS

WhatsApp Business/API

Voice/IVR

Ward-specific notifications

Tax/licence reminders

Complaint/application alerts

Programme notifications

Emergency announcements

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15. CCTV

Where technically supported:

IP cameras

NVR/DVR

ONVIF/RTSP

Role-restricted live feeds

Camera location mapping

CCTV operator permissions

Audit logs

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16. LANGUAGE

The platform should support:

English + Assamese (অসমীয়া)

This should cover the apps, website, forms and important notifications.

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17. SECURITY

Required:

Secure authentication

OTP

Role-Based Access Control

API security

Encryption where appropriate

Audit logs

Secure file storage

Backup/disaster recovery

Permission management

Data validation

Secure database architecture

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18. TECHNOLOGY

We are open to recommendations.

Possible technologies:

Flutter/React Native | React/Next.js | Node.js/Laravel/Django/.NET | PostgreSQL/MySQL | AWS/Azure/Google Cloud | Google Maps/Mapbox/OpenStreetMap

Please explain your proposed architecture and technology choices.

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19. DELIVERABLES

Android Citizen App

iOS Citizen App

Official/Field App

Admin ERP

Public Website

CMS

Backend/API

Database

GIS/Map system

House ID/QR system

Required integrations

Complete source code

Git repository access

API/database documentation

Deployment documentation

User/admin manuals

Staging/UAT environment

Production deployment

Training and handover

Source code, documentation, staging/UAT and production handover are required.

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DEVELOPMENT PHASES

Phase 1: Backend, database, authentication, House ID, Citizen App foundation, Admin Dashboard, CMS & Website.

Phase 2: Tax, payments, Trade Licence, complaints, garbage, notifications & ward management.

Phase 3: Field App, Dynamic Forms, offline survey, work orders, GPS, photos, assets & vehicles.

Phase 4: Projects, tenders, contractors, HR, attendance, payroll & inventory.

Phase 5: Local Market, Buy/Sell, Guest House, Senior Citizen & Youth programmes.

Phase 6: CCTV, WhatsApp/Voice, GIS, analytics & AI-ready architecture.

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WHO WE ARE LOOKING FOR

We prefer an experienced software development team/company with experience in:

E-Governance / Government software

Municipal ERP

Flutter/React Native

Full-stack development

GIS

Payment integration

WhatsApp/SMS/IVR

Cloud deployment

API development

Cybersecurity

Indian government/local-body experience is an advantage.

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BID REQUIREMENTS

Do not submit a generic proposal.

Start your proposal with:

“I HAVE REVIEWED THE DIGITAL NARAYANPUR MUNICIPAL BOARD PROJECT.”

Please provide:

1. Technology stack & architecture

2. Development team size

3. Relevant previous projects

4. Live app/website links

5. Module-wise quotation

6. Development timeline

7. Milestone/payment plan

8. Hosting/cloud costs

9. Third-party API costs

10. Security/backup strategy

11. Maintenance/support period

12. Source-code ownership

13. Training/deployment plan

14. Play Store/App Store deployment plan

Clearly separate development cost from recurring costs such as hosting, SMS, WhatsApp, voice, payment gateway, maps, domain, SSL and storage.

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FINAL OBJECTIVE

Build a complete Digital Municipal Ecosystem for Narayanpur Municipal Board, connecting:

CITIZENS HOUSEHOLDS WARDS FIELD STAFF MUNICIPAL ADMINISTRATION SERVICES PROJECTS LOCAL BUSINESSES

The House ID will form the foundation of household services, while the Dynamic Form Builder will allow the Board to digitize future surveys without developing a separate application for every survey.

Budget: Open for discussion / milestone-based.