Live Chat Support Specialist Needed

I need a reliable representative who can sit at the frontline of our website and handle all incoming customer questions through Zendesk Chat. Your sole focus will be to greet visitors, understand what they need, and give clear, concise answers in real time.

You’ll be working inside our existing Zendesk workspace, so prior familiarity with shortcuts, macros, and tagging is highly valued. Speed and accuracy matter: customers expect a first reply in under one minute and a complete, helpful solution in the same conversation whenever possible.

The role does not involve phone calls or email tickets at this stage, but I appreciate a candidate who is flexible enough to expand into those channels as we grow. For now, success is measured by chat satisfaction scores, resolution rate, and your ability to keep the knowledge base up to date when you notice gaps.

Typical shift coverage is 9 am–5 pm GMT, Monday to Friday. If you already have experience juggling multiple chats at once and can write friendly, mistake-free English, you’ll fit in perfectly. Let me know about similar Zendesk Chat projects you’ve handled and how you maintained high CSAT scores; that will help me make a quick decision.